RETURN & REFUND POLICY

Return & Refund Policy – AURAVAK

Last Updated: May 2026

At AURAVAK, customer satisfaction is important to us. If you experience any issues with your purchase, we're here to help.

Returns

We accept return requests within 7 days of delivery under the following conditions:
  • The product is unused and in its original condition.
  • All original packaging, accessories, manuals, and included materials are returned.
  • The product has not been damaged due to misuse, mishandling, or unauthorized modifications.

To initiate a return, contact us at:

Email: hello@auravak.com

Please include:

  • Order Number
  • Name used for the order
  • Reason for return
  • Supporting photos or videos (if applicable)

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Products showing signs of physical damage caused after delivery.
  • Products returned without original packaging.
  • Products modified or repaired by unauthorized personnel.
  • Items purchased during clearance or special sale events unless defective upon arrival.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Provide clear photos or videos showing the issue.
  3. Our team will review the claim and provide a suitable resolution.

If you receive a damaged, defective, or incorrect product:

  • Replacement product
  • Repair assistance
  • Partial refund
  • Full refund

Refund Eligibility

Refunds may be approved if:

  • The product arrives damaged and cannot be replaced.
  • The wrong item was delivered.
  • The order cannot be fulfilled by AURAVAK.
  • A return request is approved under this policy.

Refund Process

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Processing times may vary depending on your bank or payment provider.

Order Cancellation

Before Shipment

Orders may be cancelled before shipment for a full refund.

After Shipment

Orders that have already been shipped cannot be cancelled and must follow the return process after delivery.

Replacement Policy

Eligible replacement requests must be submitted within 7 days of delivery.

Replacement requests may be approved for:

  • Manufacturing defects
  • Transit damage
  • Incorrect products shipped

Replacement approval is subject to verification by our support team.

Warranty Claims

Products covered under warranty should be handled through the warranty process rather than the return process.

Warranty coverage does not include:

  • Physical damage
  • Water damage
  • Accidental damage
  • Unauthorized modifications
  • Improper usage

Please refer to the product-specific warranty information for complete details.

Contact Us

Products covered under warranty should be handled through the warranty process rather than the return process.

AURAVAK

Email: hello@auravak.com

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